Contextual Design Interview Template

Introduction

• Introductions 5m
• Elliott and Shane Combined Intro
• User Age

This conversation will be recorded

• So we can focus on the conversation and not collection
• Will only be viewed by the internal innovu team

The Process

• Two parts, a conventional interview and a contextual inquiry
• The first part we’ll be collecting background information
• The second part, we’ll be watching you use the lens platform
• Our job is to understand how people actually use the platform
• and we need you to teach us how it’s actually used
• So we’re going to take a teacher-student approach
• By definition, whatever you do is the right way, we aren’t testing your lens skills
• We’re going to interview 20-30 people to find patterns in use and optimize the app for those functions
• Background on you

Conventional Interview 10m

Experience with Tech outside of work

• Most used apps
• favorite app
• Most used device

Experience with Technology at work

• Job Title
• Job Functions
• Places of work: remote, big screen, cube, phone, etc
• Most used apps
• Favorite app

Lens Intro

• History with innovu: when did you sign up, what was onboarding like
• How often do you use lens?
• What are the most common tasks in lens?
• What are the most important parts of lens?
• What’s something you can’t figure out how to do in lens?
• Last time you used lens?
• Do you have to do anything with Lens today?
• What data like lasers, ins’t in Lens that would improve functionality
• Who else uses innovu? and why?
• What are the last 5 quick questions you wanted out of lens

Transition

• Let’s transition to you showing us the lens app and how you use it
• Think of us like students, when you’re moving around, tell us what your thought process is while you’re doing it
• Start at the beginning, what prompted this task

Contextual Inquiry 45m

• Is this the homepage you chose?
• Can you give us a quick tour of the app
• Look at calendar for day in the life
• Insert rando questions

Wrap-Up

• biggest issue with the app
  
• can you send me the files

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